Refund policy

Refund Policy

Returns

We accept returns within 7 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.

How to Initiate a Return

To start a return, email us at contact@flyunicorn.co.za with your order number and reason for return. We will confirm eligibility and provide return instructions.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as Fly Unicorn is not responsible for items lost in transit on the way back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

The following items cannot be returned: sale items, items marked as final sale, or items that show signs of wear or damage.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.

Contact

For any questions, reach us at contact@flyunicorn.co.za.